Deloitte retail trends 2016
- Retail Trends 2016
- The subscription economy The power of the crowd The age of truly personal commerce dawns Social influence TV shopping reinvented The dawn of the âomni-organisationâ Retail Trends 2016
- Internet of things Robotics Virtual reality Artifical intelligence Driverless cars The next wave of disruptors in retail
- The sharing economy extends to retail space Pure plays turn to bricks and mortar Supermarkets struggle to shrink space Consolidation and distress persist New rental models emerge The High Street in 2016
- 2016 priority ... redefining convenience Delivering a relevant, personalised experience â¢ Commerce will become pervasive at every point of inspiration â¢ Retailers will attempt to understand each customer and engage according to specific context and preferences â¢ The role of the physical store will fundamentally change as the barriers between physical and digital will blur Act on customer âwantsââ¦ as well as their needs â¢ Products and services will increasingly be personalised to the individual customer â¢ Retailers will start to act and behave more like media companies â¢ Social will become the biggest influence on sales Personalise the offer â¢ Enterprise inventory will evolve towards ecosystem inventory â¢ Customers will demand that retailers immediately fulfill or even predict their needs â¢ Transaction will no longer be an event but a more seamlessly integrated part of the experience â¢ Third parties will redefine the customer-retailer relationship Execute on the promiseâ¦ donât disappoint!
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